Thank you for shopping with Love Your Bed
If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging. Your item needs to have the receipt or proof of purchase.
You have 14 days to notify us by phone or email of the item being returned or exchanged. you then have 30 days to return the item at your own cost back to our depot. The item must be in its original packaging and as delivered. We will only charge for the delivery of the item to you.
PROCCESS IF DAMAGED AFTER USE.
Your item will be covered by our manufacturers warranty. In the event the item is needing a repair. The technician will then complete a full report and send it back to us to evaluate. The outcomes of this are
1) Can be repaired on site at the time - The technician wil have a look at your item and assess whether the item can be fixed at that point. If the technician can fix the item then this will be completed on site.
2) The item needs a new part - If the item needs a new part, this will be ordered and the technician will return at a later date scheduled by himself and repair the item.
3) Your item needs replaced - If your item needs replaced the trechnicians report will advise of this and we will send a brand new item out to you and collect your old item within the 2-3 time frame of standard items
If the item is delivered damaged or not in full and the issue is from our side then we will arrange collection from you on a day that suits.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Generally this is 3-5 working days to arrive back in your account. Made to order items that are made to your specifications will not be available for refund if not cancelled within 7 days of order.
As mentioned above, the charges for returning an undamaged at the point of delivery item and/or not agreeing to the above proccess (Manufacturers warranty) will be the total cost of delivery to you from our side. We will provide an invoice to you to show hw much delivery to you costs upon request.
We can arrange for collection of the item from our side, this will be deducted from any refund that you are due along with the delivery charge of the item