Confirmation of Purchase
Upon receiving your order, Love Your bed will send to your email address an electronic invoice to confirm your purchase. It is strictly important that you provide your correct email address when you place your order for confirmation of your order. Your email address is also important for facilitating contact with our customer service in the future. At the same time, the order confirmation serves as your proof of purchase.
Payment of Purchases
To pay for your purchases, you can either use your credit or debit cards. Crown Interiors does not store any of user’s credit card numbers. When paying using your card – with your Visa, MasterCard or American Express – rest assured it will securely transferred over the Internet. We ensure to transfer your payment in secure encryption and strict banking standards.
We send your card details directly to the bank, which no other bank can read or access except yours. Love Your bed does not charge extra costs for your payments using your card. However, depending on the car and bank you use, you may have additional free charged by the bank. Remember that as soon as you paid using your card, the starting conditions apply the moment of the payment’s approval. Our bank reserves the right to cancel your order if failure to receive payment after a certain period.
All the prices you see in the website include Value Added Tax based on the applicable laws. Please remember that if your order’s shipment is to an address outside of the UK, there are taxes and import duties to which it may be subject, which the Customs collect when your shipment reaches the delivery address.
You are responsible for the payment of these taxes and import duties. Love Your bed does not hold any control over the taxes and tariff charges, as different countries have different import laws and charges. As such, we cannot predict how much they will charge. It will be your responsibility to know about these charges and pay for them. It is advisable that you contact local customs office in your area about this matter.
Love Your bed will likely report cases of orders made using another person’s name without the consent of the person to proper authorities. The company has the right to change prices in the site, correct if there are incorrect prices on any orders and correct prices in the final sales. If your order’s price is incorrect, we may feel compelled to cancel thus order. We will refund any amount paid in the best way possible.
In cases of product that became discontinued, Love Your bed holds the right of cancelling the order and providing the customer of a refund of the amount paid. If there is available replacement or any equivalent product, Love Your bed can and will notify the customer in case he or she wishes to avail.
Love Your bed holds the right for adjusting prices, specifically on additional costs, product offers as well as changes in product information, including product pictures, even without notice. The available product information and images reflect the product as best as possible. Our company reserves the right if there are any errors appearing on the page.
We cannot guarantee the product’s accuracy that they each reflect the products’ true appearance. Depending on the settings of the computer or device used in accessing the website, the pictures’ look may differ. We also do not guarantee the correct appearance and physical characteristics of the product as they all should be seen only as illustrations.
Rights on Intellectual Property
Love Your bed owns the rights on intellectual property, including copyright and trademarks as well as all materials published on this website. Any use of Love Your bed website and its content, whether storing or copying, in part or whole, is prohibited without our permission, unless for personal or non-commercial use.
Love Your bed website includes user-generated content for social media applications. Love Your bed does not claim any ownership rights to any of these user-generated contents nor do we take any legal responsibility for them. If you suspect a violation of copyright or any rights on the use of these contents, please contact our customer service.
Crown Interiors holds any right of canceling a purchase if there is suspicion of an attempt at fraud on orders from the website that are reported to the authorities.
Laws and Jurisdiction
right to prosecute any customer or website user at their place of residence.
Returns and Refunds
this can also be founder on our returns and refunds page here https://www.loveyourbed.co.uk/pages/refund-policy
If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging. Your item needs to have the receipt or proof of purchase.
You have 14 days to notify us by phone or email of the item being returned or exchanged. you then have 30 days to return the item at your own cost back to our depot. The item must be in its original packaging and as delivered. We will only charge for the delivery of the item to you.
PROCCESS IF DAMAGED AFTER USE.
Your item will be covered by our manufacturers warranty. In the event the item is needing a repair. The technician will then complete a full report and send it back to us to evaluate. The outcomes of this are
1) Can be repaired on site at the time - The technician wil have a look at your item and assess whether the item can be fixed at that point. If the technician can fix the item then this will be completed on site.
2) The item needs a new part - If the item needs a new part, this will be ordered and the technician will return at a later date scheduled by himself and repair the item.
3) Your item needs replaced - If your item needs replaced the trechnicians report will advise of this and we will send a brand new item out to you and collect your old item within the 2-3 time frame of standard items
If the item is delivered damaged or not in full and the issue is from our side then we will arrange collection from you on a day that suits.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Generally this is 3-5 working days to arrive back in your account.
As mentioned above, the charges for returning an undamaged at the point of delivery item and/or not agreeing to the above proccess (Manufacturers warranty) will be the total cost of delivery to you from our side. We will provide an invoice to you to show hw much delivery to you costs upon request.
We can arrange for collection of the item from our side, this will be deducted from any refund that you are due along with the delivery charge of the item